Refund policy

Returns-

Any approved returns for credit must be within 30-days(from date of order) and will incur a 20% restocking fee. Any returns, must be unopened and in a resalable condition. sales@tilemerchants.com.au. 

Please note, return shipping is at the customers expense.

You can always contact us for any return question at sales@tilemerchants.com.au. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please note, refunds or returns will not be available after the product has been fixed.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@tilemerchants.com.au.